Frequently Asked Questions
Everything you need to know about your Viani Milano experience.
Where are Viani Milano products manufactured?
All our collections are proudly designed and handcrafted in Italy, utilizing premium local materials and traditional artisanal techniques to ensure the highest quality standards.
What is your shipping policy for international orders?
We offer worldwide express shipping. Delivery times typically range from 3-5 business days for Europe and 5-7 business days for the rest of the world. Tracking information is provided via email once your order departs our warehouse.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As our garments follow European sizing, we recommend referring to the conversion chart or contacting our personal shoppers for tailored advice.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all Viani Milano tags and packaging intact. Return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured through encrypted payment gateways.
How should I care for my Viani Milano pieces?
To preserve the longevity of your items, we recommend following the specific care instructions on the internal garment label. Most of our high-end fabrics require professional dry cleaning or delicate hand washing.